Sure thing! You can view live tracking information for your order, but if you still need help, visit our Contact Us page, look for the Need Help button, click it and you will be able to chat to one of our team who will be able to direct you to useful information or answer your questions.
Unfortunately you won’t be able to change your delivery address after your order has been placed.
But yes, you may change the delivery date if you wish!
For large items such as refrigerators, ovens and TVs over 40” you can change the delivery date.
If you ordered a large item
We’ll attempt to contact you at the time of delivery and wait a few minutes for you
We’ll leave a delivery card to let you know we came.
At no extra charge you can re-book a different delivery date that suits you.
Visit our Contact Us page, look for the Need Help button, click it and you will be able to chat to one of our team who will be able to direct you to useful information or answer your questions.
You can track the delivery of a large item you’ve ordered via our live tracking service, and of a small item by the courier’s online tracking system. Please check the Track my order page to find out more details.
We’ll always do our best to make sure your delivery arrives on time. Sometimes delays can happen which we can’t control. Don’t worry, we’ll let you know if we hear of any possible delays.
For large items, we deliver to most areas 7 days a week (except Easter Sunday, Christmas Day, Boxing Day and New Year’s Day)
For small items, a courier delivers on our behalf to most areas 7 days a week (except Easter Sunday, Christmas Day, Boxing Day, New Year’s Day and other bank holidays).
Sorry about that. Our product pages are always up to date, but you may still be able to place your order on selected items. If your order hasn’t been dispatched after 7 days, we’ll be in touch to let you know if there’s been a delay. Don’t forget – you can sign up for stock updates on any product page and we’ll email you when the item is back in stock. Stock updates aren’t available on Arab deals mobile just yet but watch this space!